Quick answer: Submit a request through our Help Center at support.recipecloudapp.com/submit-a-request/, or email [email protected]. Include your account email and as much detail about the issue as you can.
Best option: support request form
Use our contact form when you need help with your account, a bug, billing, or anything not working as expected:
We typically reply by email to the address you provide.
What to include
The more context you give us, the faster we can help. When you contact support, please share:
- Account email — the address you use to sign in to Recipe Cloud
- Where you're using Recipe Cloud — iPhone/iPad app, web browser, or Chrome extension
- What you were trying to do — e.g. save a recipe, sign in, upgrade to Plus
- What happened instead — error message, blank screen, feature missing, etc.
- Steps to reproduce — especially for bugs (1, 2, 3…)
- Screenshots or screen recordings, if possible
Email support directly
Prefer email? Reach us at:
[email protected]
Use the same details listed above so we can troubleshoot efficiently.
Check the Help Center first
Many issues are solved without waiting on a reply. Start here if it fits:
- Why can't I access my Recipe Cloud account?
- How do I reset my password?
- How can I update or manage my subscription?
- Do my recipes sync across devices?
If those don’t solve it, submit a request and we’ll take it from there.
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