Quick answer: Use our Submit a request form and choose the bug option, or email [email protected]. Tell us what went wrong, where it happened, and how we can reproduce it.
Report through the Help Center (recommended)
- Go to support.recipecloudapp.com/submit-a-request/
- Open the request type dropdown and select Bug (or the equivalent option on the form).
- Describe the problem in as much detail as you can (see below).
- Submit the form. We’ll follow up by email if we need more information.
What to include in a bug report
The more detail you provide, the faster we can fix it:
- Account email — the address you use to sign in
- Where it happened — iPhone app, iPad app, web browser (Chrome, Safari, etc.), or Chrome extension
- What you were doing — e.g. saving a recipe, opening meal planner, checking out with Instacart
- What you expected vs. what actually happened
- Steps to reproduce — numbered steps so we can try the same thing
- Screenshots or a screen recording, if possible
- Error messages — copy the exact text if one appeared
Email support directly
You can also report bugs at:
Put Bug report in the subject line and include the details above.
Before you report
A few quick checks that often resolve the issue:
- Sign out and sign back in
- Update the Recipe Cloud app (App Store) or refresh the web page
- Try another browser or device to see if the problem is specific to one setup
If it still doesn’t work, submit a bug report and we’ll investigate.
Related:
How do I contact Recipe Cloud support?
Why can't I access my Recipe Cloud account?
How do I submit a feature request?
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